Shipping policy

Effective Date: February 2025
Website: www.aureviagoods.com
Business Name: Aurevia Goods

Thank you for shopping with Aurevia Goods. We are committed to delivering your Valentine gifts and seasonal products safely and on time.

Please review our shipping policy carefully before placing your order.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

During high-demand seasons (especially Valentine’s season), processing times may extend to 3–5 business days.

You will receive a confirmation email once your order has been successfully placed and another email with tracking information once it has shipped.

2. Shipping Times

Estimated delivery times:

  • United States: 5–12 business days

  • United Kingdom: 5–10 business days

  • Europe: 6–12 business days

  • International: 7–15 business days

Please note:

  • Delivery times are estimates, not guarantees.

  • Shipping may take longer during peak Valentine periods (February 1–14).

  • Delays may occur due to customs, weather, or courier issues.

3. Valentine Delivery Notice

For Valentine’s Day delivery:

  • Orders must be placed before [Insert Cut-Off Date, e.g., February 13th] to increase the chance of arrival before February 14th.

  • Orders placed after the cut-off date may not arrive before Valentine’s Day.

  • We are not responsible for late deliveries caused by shipping carriers.

We strongly recommend ordering early to avoid disappointment.

4. Shipping Fees

Shipping costs are calculated at checkout.

We may offer:

  • Free shipping on selected promotions

  • Discounted seasonal shipping offers

Shipping fees are non-refundable once the order has been shipped.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.

Please allow 24–48 hours for tracking information to update in the carrier’s system.

6. Incorrect Address

Customers are responsible for providing accurate shipping information.

If you provide an incorrect address:

  • We are not responsible for lost packages.

  • Additional shipping fees may apply for reshipment.

If you notice an error, contact us within 12 hours of placing your order.

7. Lost, Stolen, or Delayed Packages

Aurevia Goods is not responsible for:

  • Packages marked as delivered but not received

  • Delays caused by courier services

  • Customs delays or fees

If your package appears lost, please contact the shipping carrier directly first. You may also contact us for assistance.

8. Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the damaged item and packaging

We will review and offer a replacement or refund if eligible.

9. Customs & Import Taxes

For international orders:

  • Customers are responsible for any customs fees or import duties

  • We are not responsible for delays due to customs processing

10. Contact Us

If you have any shipping questions, contact us at:

📧 Email: [howardsm215@gmail.com]
🌐 Website: www.aureviagoods.com